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The following information about TaxWise is presented as
various Transmitters in San Jose Territory receive information
about them. It is neither comprehensive nor complete, and provides
as information that may be useful. For more details, please
contact TaxWise.
------------------------------------------------------------------------------------------------------------------------------------------- It appears that the TaxWise Electronic Filing Center is in isolation mode. This is a technical term that describes the current state of the servers, but basically means that the computer systems are currently not behaving the way they normally behave or are expected to behave. The result for us preparing and E-filing returns at VITA sites is that Tax returns can be prepared and checked on the TaxWise Desktop version. It appears that response to TaxWise Online is also slower than normal. It means that the files can be electronically transmitted to the EFC. It means however, that instead of receiving an acknowledgment of acceptance or rejection within about 2 hours of the IRS drain times that we are used to, we now don't know when we will see the acknowledgements. Coming so close to the end of filing season, this presents a problem for those sites relying on quick turnaround. It means that unless the situation changes quickly, we will have to tell taxpayers that we can't tell them if their returns were accepted or rejected in a timely fashion, and that we don't have any clue about when we can tell them that. This information and comment current at the time of writing (approximately 12:30 pm PDT) is provided by a VITA Site coordinator based on information provided through VITA and the TaxWise support sites; it has not been approved, disapproved or confirmed by the IRS and or UTS. |
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