1	2009 Filing Season
2	THANK YOU
3	Workshop Agenda 2008 Accomplishments Pub. 1084, Site Coordinator’s Handbook (Rev 10-08) Pub. 3189, Volunteer e-file Administrator Guide (Rev 10-08) Site Coordinator’s Roles and Responsibilities
4	Workshop Agenda (continued) Ordering Site Materials Quality Site Requirements 2009 Quality Improvements E-file & TaxWise ® Changes Site Administration IRC Section 7216 Notices
5	Workshop Agenda (continued) Forms and Agreements Tax Law Changes Site Closing Procedures Volunteer Recognition Site Assistance Q & A
6	2008 Accomplishments # Returns Prepared # e-filed returns E-file % rate ESP Returns prepared # Volunteers # of sites # Partners and/or coalitions Outreach statistics
7	"RESOURCE GUIDES" RESOURCE GUIDES FOR SITE COORDINATORS
8	Publication 1084 Site Coordinator’s Handbook Coordinator’s Reference Guide Managing a Volunteer site IRS Contact Information Info for a successful Filing Season
9	Publication 3189 Volunteer e-file Administrator Guide Resource Guide for e-file sites Guidance on IRS standards Administrative procedures for TaxWise® E-file documents needed
10	Site Coordinator Roles and Responsibilities Site Management Program Coordination Administrative Oversight Volunteer Staffing Publicity
11	Ordering Site Materials Electronic Form 2333V Validated by Territory Email Notifications on Shipment Average delivery time - 3 weeks Order by December 1, 2008
12	"QUALITY" QUALITY SITE REQUIREMENTS
13	Quality Site Requirements (QSR) 1. Volunteer Certification 2. Intake & Interview process 3. Reference materials available 4. Quality Review Process 5. Timely filed/delivered returns 6. Privacy & Confidentiality guidelines
14	Quality Site Requirements (QSR) (continued) 7. Title VI Information Available 8. Correct SIDN 9. Correct EFIN 10. Security guidelines followed
15	QSR #1 – Volunteer Certification Volunteers must be certified to: Answer tax law questions Instruct tax law Prepare or correct tax returns Conduct Quality Reviews
16	QSR #2 – Intake & Interview Process All sites must use an intake & interview process. The process must include using an IRS approved Intake/Interview tool for every return prepared.
17	QSR #3 - Reference Materials All sites must have Pub 4012 & Pub 17 available for every volunteer preparer & quality reviewer.
18	QSR #4 – Quality Review Process All sites must use a Quality Review process, which includes a 100% review of all returns prepared. This process must include the use of an approved Quality Review Sheet for every return.
19	QSR #5 – Timely Filing Tax Returns All sites must have a process in place to ensure every return is timely filed or delivered to the taxpayer.
20	QSR #6 – Privacy & Confidentiality Privacy and Confidentiality guidelines are being followed as outlined in Pub. 4299, Privacy and Confidentiality-A Public Trust (Rev 10-08)
21	QSR #7 - Title VI Title VI of the Civil Rights Act of 1964 information must be displayed at the site or provided to taxpayers.
22	QSR #8 - Correct SIDN The correct Site Identification Number (SIDN) must be shown on all returns prepared.
23	QSR #9 - Correct EFIN The correct Electronic Filing Identification Number (EFIN) must be used on all returns prepared electronically.
24	QSR #10 – Security Security Guidelines are being followed as outlined in Pub. 4299, Privacy and Confidentiality-A Public Trust (Rev 10-08)
25	Quality Improvements - 2009 Combined Intake & QR tools Site & Return Reviews Mystery Shopping Reviews Dedicated SPEC Review Cadre Engage Site Coordinators in finding improvement opportunities
26	Quality Improvements - 2009 Strongly encourage adherence to the QSR with focus on: Using a complete Intake & Interview Process & an effective Quality Review for every return, every time. Quality Processes have been integrated into Training Material
27	Quality Improvements - 2009 Implementation of PBT nationwide Improvements to Volunteer/Counselor certification test Site Coordinator’s Corner on www.IRS.gov VITA/TCE Partner page on www.IRS.gov
28	"e-file and TaxWise" e-file and TaxWise® for Volunteers
29	TaxWise Changes for 2009 Earlier release of the software Added 2 questions to Main Info Form 8879 Updated File copy print packets defaulted
30	TaxWise (Desktop) 2009 Changes New interactive interview & decision trees Changes to “SuperUser” Roles Streamlining backup/restore for easier use Increased security
31	TaxWise Online 2009 Changes ADMIN Password requirements changed Addition of Client Letter Ability to create up to 10 Questions for interview process Ability to view & print in Spanish Additional color scheme choices
32	"SITE" SITE ADMINISTRATION
33	Volunteer Training Process Based Training - Nationwide TaxWise/PBT Classroom Train-the-trainer TaxWise® Webinars Administrative Setup TaxWise® Online Link & Learn Taxes TaxWise® Practice Lab Answer Key for Test/Retest Videos for Intake/Interview & QR Process
34	"Volunteers should only assist" Volunteers should only assist with Tax Returns within the scope of their training and certification.
35	"Treat Taxpayers Professionally" Treat Taxpayers Professionally Use & Protect Equipment/Supplies as Prescribed Do Not Accept Payments or Solicit Funds/Contributions for Services
36	Equipment Computers from the depot Open & Test Equipment Early Data Encryption Daily Backups Property Loan Agreements
37	Privacy & Confidentiality Effective Jan 1, 2009, volunteer preparers are required to comply with IRC 7216 regulations If taxpayer information is disclosed or used for any purpose other than filing the return, preparers, including volunteers, must obtain taxpayer consent. Consents must identify the intended purpose of the disclosure, the recipients and describe the particular authorized disclosure or use of the information. Consents must meet the minimum requirements provided in Revenue Procedure 2008-35. Consents must be maintained a minimum of one year
38	Internal Revenue Code 7216 Signed Consent is not required when data is: Used for current or subsequent year return preparation only Used in aggregate statistical reports (related to funding), and does not contain identifiable information of individual taxpayers Centrally stored within the same organization Provided to another ERO for centralized transmission to IRS, Provided to conduct quality review or seek tax law or technical assistance
39	Internal Revenue Code 7216 Signed Consent is required when using or disclosing tax return information for: Financial Aid, Establishment of a bank account, Other agencies to determine eligibility for government assistance (TANF, etc.), Using the “relational” EFIN reporting process available in TaxWise, Third-party report analysis, even if PII is not included, Refund Anticipation Loans (RALS) or Refund Anticipation Checks (RACS)
40	Internal Revenue Code 7216 “Client letters” will be available in TaxWise® with the mandatory consent language. Partners will add specific uses or disclosures to the “Client letters”. A consent for relational EFIN use will be included in TaxWise®
41	Internal Revenue Code 7216 Consents may be attached to Forms 8879 and forwarded to the Territory for storage.
42	Forms & Agreements Form 13614C, Intake/Interview & Quality Review Sheet Form 8158, Quality Review Sheet Form 13715, Site Information Sheet Form 13615, Volunteer Agreement Form 13206, Volunteer Assistance Report Title VI, Form 13325 Title VI, Form 13324 Sponsor Agreement, Form 13533 Form 13645, Wallet Card
43	Tax Law Changes Mortgage Forgiveness Debt Relief and VITA/TCE First Time Homebuyer’s Credit ESP on the 2008 Tax Return Real Estate Taxes as an additional standard deduction Training Supplement for the Economic Stabilization Act of 2008
44	Site Closing Procedures Submit all necessary forms to IRS contact Secure all taxpayer data Retrieve e-file acknowledgements Provide off season contact numbers Return computers to Depot
45	Volunteer Recognition Give recognition frequently Appreciation Certificates are available Celebrate success
46	Site Assistance IRS VITA/TCE Hotline: <removed> IRS website & Partner Page: www.irs.gov TaxWise® Help: <removed> TaxWise® website: www.taxwise.com
47	"Questions" Questions?
48	Thank you.